Please contact your local Seametrics distributor for any replacement parts.
How do I return Seametrics products for evaluation?
Please contact your local Seametrics distributor and have them submit an RMA request for any products which you would like Seametrics to evaluate.
Can Seametrics calibrate my meter?
Seametrics can calibrate certain meters in house. Other meters will receive a Certificate of Conformance. Please contact your local Seametrics distributor for further details.
Why don’t magmeters require periodic calibration?
Since magmeters do not have mechanical parts that wear out, once the unit has been calibrated (during the manufacturing period), it should not drift from this original setting, and therefore does not require period calibration.
If I want to return an unused product is there a restock fee?
There is usually a restocking fee associated with unused product returns. Please contact your local Seametrics distributor for further details.
What does the Seametrics Warranty Policy cover?
Seametrics has a 2 year warranty on all products. This limited warranty does not cover customer damage. For full details on warranty coverage, please see our Limited Warranty Policy.
Who pays for shipping when I need to send in a product for warranty evaluation?
Standard Seametrics RMA process requires that the customer pay for shipping on returned items. If the unit is shipped back to the customer after warranty repair, the outgoing shipping costs will be covered by Seametrics.
How can I check the status of my RMA?
Please contact your local Seametrics distributor for status updates on any RMA’s.
Who should I contact for help with troubleshooting my equipment?
If the answer to your questions cannot be found on our Website, please contact your local distributor for further assistance. Your distributor will be able to provide direct support for your application.
How do I find and identify the model and serial number of a Seametrics meter?
The model number and serial number can both be found on a white label on your product. The model number will be a combination of letters and numbers as identified in our catalog, and the serial number is an eight-digit number.